HOLLIDAY PIGMENTS has systematically enhanced its customer service levels by investment in new IT support and improved distribution.
Customers can now order on-line and track the ‘live’ status of their delivery via a bespoke ‘My Account’ function as featured on the company’s website www.holliday-pigments.com
“The main advantage of this new system is that it will provide a seamless transition between Hull and our manufacturing site in Comines, North France,” says Holliday Pigments’ Managing Director, Glyn Jagger.
“As well as the capability to view the order status on-line, we are also looking at allowing customers to have access to stock levels. That way they, and we, can better plan for exceptionally busy periods.”
Holliday Pigments’ sales team will also benefit from the improved IT capabilities, now able to tap into a complete record of customer contact online. This will enable the team to give a more personalised service and familiarise them with any particular developments on the job. The tracking system can also be accessed remotely via an internet browser, meaning that the team will be able to monitor progress from wherever they are in the world.
“The very nature of the job entails a lot of travelling and time away from the office,” says Glyn. “These improved facilities will enable us, as a team, to better meet the challenges of operating in a truly global and very competitive market place.”
As well as investing in IT support, the company has also taken the step of reviewing its current distribution arrangement.
Following a period of consultation, the company has announced that, as from 3rd March 2008, it will employ Melrob Services Ltd to distribute its products in the UK and Ireland.
A fast growing force in the distribution of speciality chemicals, Melrob has many years experience in the coatings and plastics sectors and prides itself on the breadth and depth of staff expertise in these specialist fields.
“Holliday Pigments’ range of ultramarine and manganese violet pigments fits perfectly within our realm of expertise and we look forward to delivering a high level of service,” says Melrob’s Steve Tuffley. “It is fantastic for us to be working with an industry innovator and I’m pleased to be able to pass this privilege onto Melrob customers.”
The news comes hot-on-the-heels of Holliday Pigment’s announcement that it has tripled capacity at its pink production plant in Comines and is part of an ongoing strategy to consolidate the company’s premier position in the Ultramarine market.
Holliday Pigments, best known for its signature Ultramarine Blue, offers the widest range of ultramarine and manganese violet pigments in the world today. Continuous research and development into the launch of high performance versions of its stable products, keeps the company at the very forefront of innovation, most recently announcing the development of its improved acid resistance grades - Premier XAR for plastics and Grade 59 for wider coatings applications.
-ENDS-
Notes to Editor: About Holliday Pigments
Holliday Pigments is a world leading supplier of ultramarine pigments which are used in a variety of applications including plastics, coatings, cosmetics, artist’s colours and printing inks. Exporting to over 80 countries, Holliday Pigments has dedicated customer and technical service teams at its factory in France and its commercial offices in the UK, Malaysia, China and the USA.
Holliday Pigments has a proud 120-year history in the manufacture of technical quality ultramarine and is the only ultramarine manufacturer in the world to have invested in Flue Gas Desulphurisation plants, reducing sulphur dioxide emissions inherent in the manufacturing process by more than 99.5%.
Holliday Pigments is part of the Yule Catto Group. Formerly assigned to Performance Chemicals, it now sits within the organisation’s newly restructured Impact Chemicals Division. There are four companies consolidated within this division, each serving unique markets, namely: Holliday Pigments, William Blythe, Oxford Chemicals and PFW.
|